Apology Letter For A Mistake Format Template, Download Free Doc Pdf File Example
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Apology Letter For A Mistake Word Text Document Format
Apology letter for a mistake
Dear Mr./Ms./Mrs. {Recipient’s Name},
Thank you for contacting us about your (name of product). We are very sorry that the item {Order no.} that you received on {Specific Date} was defective and did not function as promised. We sincerely regret the inconvenience caused by this.
All our products undergo several stages of quality checks before we ship them. We will surely carry out a formal inquiry to examine how your product slipped past our quality measures.
We have already shipped you a (name of product), which should arrive at your registered address in 1-2 business days. Please return the defective television set in the enclosed box when you receive the new one.
We will investigate at which level the quality check failed. This will help us improve our quality check process.
We have also sent you a coupon for 20% off on your next purchase in hopes of compensating for the inconvenience.
Please feel free to contact us with any further concerns.
Yours Sincerely,
{Your Name}
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